The Peer-to-Peer Pattern
Offer the user to consult with their peers, to hear their experiences of the system. The user can compare notes, borrow their insights and strategies, and get friendly, comprehensible versions of information about the system.
Type of Design
Good for Contexts like
Understanding the System
Engagement in the System
Making a Strategic Decision
Problems & Contexts It Can Work For
A peer-to-peer pattern helps with a person who is just entering into a system, to give them ways to understand what it means to go through this system, and how other real people have done it in their own words.
The peer can get more stories and messages to resonate with the user than experts or information presentations could. The user can bounce ideas off the peers, get thoughts, feedback, and strategies from them, and hear what other people’s concerns and questions are. It can be a chance to browse different stories and strategies, and start to see what they might want to do.
How to Make It
A peer-to-peer platform can be set up as an inperson meeting, like through a Meetup or other community-building tool. It might take the shape of a support group, a mentoring program, or a q-and-a panel.
It can also be done online, through a forum-like site.