Wise Design snarl

What if complex systems like
personal finance, the courts, insurance, student loans, government services, health care, retirement, estate planning, the tax code

were more human-friendly?


 

At Wise Design Studio, we develop new ways to help ordinary people be smarter when navigating these systems.

Person vs system

Good technology can help people deal with all the big & confusing systems we’re expected to navigate every day.


We build apps, websites, and other tools that can help people.

Our Driving Principles

  1. Develop tech to help people make smarter decisions & strategies, to navigate a complex system
  2. Use data-driven, intelligent systems to help people envision outcomes, and make smarter choices
  3. Streamline complex processes that systems ask of people, into bite-size workflows

What We’re Reading

Here is a project page from Australia, all about how design can be brought into laypeople-government interactions How design research and rapid prototyping can make interacting ...
Digitai has an online diagnostic tool to help you understand what your personal risk tolerance is -- in particular, how you experience loss vs. gains. ...
This October 2015 book by a behavioral economist, Shlomo Benartzi at UCLA's School of Management, points out the biases and patterns that are at work ...
Tens of millions of people are currently choosing health coverage on a state or federal health insurance exchange as part of the Patient Protection and ...
Katherine Ellison wrote a Nov. 23, 2015 piece for The NYTimes' Well Column, Video Game Is Built to Be Prescribed to Children With A.D.H.D. It ...
The government has a website called Gut-check that takes a visual, lively approach to explaining what options you have to screen yourself for colon cancer. ...
HelloWallet is a company aiming to help people be 'financially well' through a variety of interventions and tools. They sell their packages of services to ...
Opower is fascinating. It's a company that promotes better energy use by using behavioral heuristics & user-centered design. It also explicitly lays out its core principles ...
Prescribe Design is a network of designers working on improving healthcare. The key to improving healthcare is a network of engaged, informed designers. We are firm believers in ...
After a group of US agencies designed a print disclosure for banks & other financial institutions to give to their users, to inform them of ...
US government agencies were mandated to improve consumers' understanding of how their data may be collected or used by the companies they use for personal ...
The Consumer Financial Protection Bureau has launched a substantial project to increase people's understanding of their mortgage decisions called Know Before You Owe. Here are ...
This is a sketchnote that I (Margaret) made at a Stanford hackathon about how the health care system is changing to become more patient-centric.
We are gathering together examples of badly designed interfaces, services, systems, signs -- all possible targets for Wise Design interventions. These design crimes are worth ...
Planwise is a suite of planning tools for people interested in buying a house. One of their patterns is an interactive calculator that walks the user ...
The team at HealthCare.gov has made public a full site of design standards and patterns for how they communicate options and paths to the public. ...
Kursat has been working on capturing theories and frameworks on what wise design is, and how it can be used for design methods. ...
The Federal Reserve Board published an article on designing better consumer-facing disclosures. Included in it is a compendium of recent consumer-facing design processes and testing ...
Wealthfront is one of the emergent personal finance advisor platforms (they hit 2.5 billion dollars asset management in their portfolio based on their website). Platform offers ...
The Consumer Financial Protection Bureau has launched the 'Know Before You Owe' effort -- which encompasses new design standards for how people lending lay people ...
The Univ. of Pennsylvania's RegBlog has a series of essays discussing whether mandatory legal disclosures help, harm, or have no effect on people -- and ...
On the New York Times' Education blog, there is a piece, How to Live Wisely that profiles several new classes in universities that help students ...
Lawyer & technologist Marc Lauritsen has a concept for an interactive, visual tool to help people make better choices among complex options: The Choice Box. ...
Contracts law professor Aditi Bagchi has some thoughts about why lay people want all the fine print & detailed disclosure when making a decision, even ...
If we think of design as a typology of different targets of a person -- not about the methods we use as designers, but what ...
Everyday you make all kinds of complicated decisions, but usually without thinking much about them: a contract you sign, a mortgage plan you are commit ...
There’s an old Turkish saying that when a tool performs well, its owner gets the pride. Since the beginning of human civilization, people become and ...
We advocate for the field of Wise Design, bringing the method of design thinking into the domains of healthcare, finance, law, policy making. Using human-centered, ...
Another financial planning Wise Design - LearnVest, that helps a person start planning what kind of savings and financial track they should be on and ...
In the growing world of Wise Design for financial planning support for lay people, BrightScope is another pattern -- this one for evaluating retirement options. ...
Doctors soon may be reimbursed by Medicare for talking with patients about end-of-life treatments. It’s a change in policy that’s long overdue.   The editorial board of ...
The idea of rewarding yourself to build better behaviors isn't new, even if the phrase "gamification" is. There are more tools out there to turn ...
This NYTimes by Paula Span articles delves into how difficult it is to figure out health information & privacy law. What does Hipaa actually allow ...
/KL.7 creates behaviour critical to your business. Efficient, effective and evidence-based. We use Behavioural Science and evidence for solving business problems. We call this Behavioural Design. Source: /KL.7 About ...
The Behavioural Design Lab is a UK project, between Warwick Business School and the Design Council.   Using behavioural science and design to make good ideas happen We ...
Here is an article from The Guardian about the burgeoning movement to use behavioral science and design together to create better consumer behavior around sustainability ...
Source: BEHAVIOR WIZARD – Persuasive Tech The Behavior Wizard is a method for matching target behaviors with solutions for achieving those behaviors. It is a systematic ...
The team at ideas42 tackled the problem of how to help people save money in better ways. Their design? A Financial Health Check-Up service. Not ...
ideas42 is an organization that uses Behavioral Science for social change. Their mission statement is to use behavioral science -- from the fields of psychology & ...
Consumers are on their own in a complicated world of 20,000 mutual funds, high fees and, sometimes, bad advice. Here's an article, Why Investing Is So ...
You might think that if you read all the behavioral economics books on the shelf, you could get learn all the tricks, heuristics, and nudges ...
Design Kit from Ideo.org has a case study about their project to train high school students in financial literacy, through design-driven tech projects.Moneythink Mobile Designing Digital ...